Koti / Privacy Policy

Privacy Policy

Privacy Policy

Effective Date: juny, 2025

At maltrum.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our services, including our AI chatbot platform. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Information: When you sign up for our services, we collect personal information such as your name, email address, and payment details.

  • Business Information: If you use our AI chatbot services, we collect data related to your business, such as uploaded documents (PDFs, DOCs), website content, and chat logs.

  • Usage Data: We collect information about how you use our platform, including your interactions with the chatbot, time spent on pages, and other analytics.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and store certain information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our services: This includes setting up and customizing your chatbot, processing payments, and providing customer support.

  • To improve our services: We analyze data to improve the functionality, performance, and user experience of our platform.

  • To communicate with you: We may send you service updates, marketing emails, and notifications related to your account.

  • To ensure security: We use your information to monitor and improve the security of our platform.

3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information in the following situations:

  • Service Providers: We may employ third-party companies and individuals to facilitate our services, such as hosting providers, payment processors, and email services. These third parties have access to your personal data but are obligated not to disclose or use it for any other purpose.

  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy. If you wish to delete your account or the data associated with it, please contact us, and we will take appropriate steps to comply with your request.

5. Security of Your Data

We take reasonable steps to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Your Data Protection Rights

Depending on your location, you may have the following rights concerning your personal data:

  • Access: You can request a copy of the data we hold about you.

  • Correction: You can request that we update or correct any inaccuracies in your personal data.

  • Deletion: You can request that we delete your personal data in certain circumstances.

  • Objection to Processing: You can object to the processing of your personal data under certain conditions.

  • Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at support@maltrum.com.

7. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Maltrum.com
support@maltrum.com
+46 076- xx xx xxx