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Terms and Conditions

Effective Date: july 29, 2025

These Terms and Conditions (“Terms”) govern your use of the services provided by maltrum.com (“we,” “our,” or “us”), including our AI-powered chatbot platform (“Service”). By accessing or using our Service, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, do not use our Service.

1. Services Provided

Maltrum.com provides an AI-powered chatbot platform that allows businesses to create, customize, and embed AI chatbots on their websites. Our platform allows you to train chatbots using your company’s content and manage customer interactions.

2. Eligibility

You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

3. Account Registration

To use our Service, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Use of the Service

You agree to use our Service only for lawful purposes and in accordance with these Terms. You will not:

• Violate any applicable laws, regulations, or third-party rights;

• Use the Service for fraudulent, unlawful, or harmful purposes;

• Interfere with or disrupt the functionality of the Service or the servers and networks connected to the Service;

• Upload, post, or distribute any content that is unlawful, defamatory, or infringes on the rights of others.

5. Subscription Plans

Maltrum.com offers various subscription plans for accessing our Service. Details regarding the features and pricing of each plan are available on our website. By subscribing to a plan, you agree to pay the associated fees according to the plan you choose. Subscription fees are non-refundable except as provided under applicable law.

6. Payments and Billing

By subscribing to any paid plan, you agree to provide accurate billing information. Payments will be processed through a third-party payment processor. You authorize us to charge your account for the subscription fees. If your payment is declined, your access to the Service may be suspended until payment is received.

7. User Content

You retain ownership of the content that you upload or input into the Service, such as documents, text, and chat logs (“User Content”). By using the Service, you grant us a non-exclusive, royalty-free license to use, store, and process your User Content solely for the purpose of providing the Service. You are responsible for ensuring that your User Content does not violate any intellectual property rights, privacy rights, or other legal obligations.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our Service, you consent to the collection and use of your data as described in our Privacy Policy.

9. Termination

We may suspend or terminate your access to the Service at our discretion, with or without cause, if we believe you have violated these Terms or engaged in any illegal or unethical behavior. You may terminate your account at any time by contacting us. Upon termination, you will no longer have access to the Service, and we will retain your data in accordance with our Privacy Policy.

10. Intellectual Property

All intellectual property rights in the Service, including but not limited to software, algorithms, user interfaces, designs, and trademarks, are owned by Maltrum.com or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Service solely for your internal business purposes.

11. Limitation of Liability

To the fullest extent permitted by law, Maltrum.com will not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities, arising from your use or inability to use the Service. Our liability to you will be limited to the amount you have paid for the Service during the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold Maltrum.com, its officers, employees, and agents harmless from any claims, damages, losses, and expenses (including legal fees) arising from your use of the Service, your User Content, or your violation of these Terms.

13. Modifications to the Service and Terms

We may modify, update, or discontinue any part of the Service at any time. We may also update these Terms to reflect changes in our services or legal obligations. When we update these Terms, we will post the new version on our website and update the effective date. Your continued use of the Service after such changes indicates your acceptance of the new Terms.

14. Governing Law

These Terms will be governed by and construed in accordance with the laws of the jurisdiction in which Maltrum.com operates, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the competent courts of that jurisdiction.

15. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Maltrum.com
support@maltrum.com
+46 76 - xx xx xxx